FAQ’s

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Frequently Asked Questions

NEW PATIENTS 

To ensure your child receives the most appropriate care, our paediatricians will review your referral before scheduling an appointment.

  1. Please obtain a referral letter from your GP. This can be sent directly from your GP’s clinic or emailed to: reception@bhckids.com.au
  2. Once we receive the referral, it will be reviewed by one of our paediatricians
  3. We will inform you within 10 business days of receiving your referral whether we can accept your child as a new patient
  4. If your referral is accepted, we will ask you to complete an online registration form and place you on our waitlist for the next available appointment.

Please note that there may be occasions when we cannot accept your referral due to our paediatricians being at capacity.

To schedule a standard therapy session (50 minutes), please call our client care team at (03) 9108 7809. For psychological assessments, kindly email your request to reception@bhckids.com.au, and we will reach out to guide you through the booking process.

To book an appointment with our speech pathology team at Ladybug House, please complete the speech pathology registration e-Form: https://bhckids.com.au/speech-pathology-registration-e-form/ or contact our client care team on (03) 9108 7809

To book an appointment with our occupational therapy team, please complete the occupational therapy registration e-Form: https://bhckids.com.au/forms/occupational-therapist-e-form/ or contact our client care team on (03) 9108 7809

To schedule an appointment with our dietician and lactation consultant, please call our client care team on (03) 9108 7809.

ON THE DAY OF THE APPOINTMENT

We aim to provide clear information about fees and out-of-pocket costs related to our services, helping you plan for your child’s healthcare.

You can find this information under the fees tab or in the ‘Privacy Information and Consent’ section of the relevant registration form.

As a private clinic, Brighton Health Clinic for Kids requires full payment on the day of your consultation. For telehealth appointments, the credit card you provided during booking will be automatically charged following your consultation.

A valid referral is required to claim a Medicare rebate. GP referrals are generally valid for 12 months,and referrals from other specialists are generally valid for 3 months.

To ensure your child receives the most appropriate care, a GP referral is required to be reviewed by one of our paediatricians before an initial appointment can be booked.

GP referrals for allied health practitioners are not required for booking an appointment. However, you may be eligible for a Mental Health Care Plan or GP Management Plan, which allows you to claim a Medicare rebate for part of the cost.

Whilst some services at Brighton Health Clinic for Kids may be eligible for Private Health Insurance claims, we cannot process this on your behalf. A receipt will be provided after your consultation for you to submit to your health fund.

Brighton Health Clinic for Kids welcomes NDIS patients; however NDIS funding will not cover appointments to see our doctors.

You may be able to use your funding for our allied health therapists if specified in your plan. Since we are not a NDIS registered provider, you can claim costs through NDIS if you are self-managed or plan-managed, but not if you are NDIA-managed.

Appointments must be paid for in full and claimed back through the NDIS. Please contact your NDIS plan coordinator for further information if you are unsure.

If you need to cancel an appointment, please let us know as soon as possible so we can offer the slot to another patient on our waiting list. We require 48 hours’ notice for cancellations, otherwise cancellation fees may apply.

CONTACTING YOUR DOCTOR – Existing Patients

If your doctor has referred your child for testing (such as blood tests or imaging), they will likely recommend a follow-up appointment (in-person or via telehealth) to discuss the results. This ensures your child receives the necessary follow-up care.

If you have had tests requested elsewhere and would like to discuss them with your paediatrician, please call (03) 9108 7809 to schedule an appointment.

If you require a repeat prescription for a medication, please complete the ‘Prescription Request Form’ under the ‘Forms’ tab on our website.

We will forward the prescription request to your doctor, who will advise if they are able to provide a prescription or if an appointment is needed beforehand.

Please complete the form at least 2 weeks before your prescription runs out to allow enough time to process your request. A prescription fee will apply.

In urgent cases when your doctor is unavailable and a prescription is required, we may advise for you to consult your GP.

GETTING TO OUR CLINIC

We are located at 202-204 Bay Street, Brighton. While there is plenty of free parking available, it may be limited during busy times. Please allow sufficient time for parking and to reach the clinic.

Brighton Health Clinic for Kids is a 5-minute walk from North Brighton Railway Station.