Frequently Asked Questions
To ensure the best and most appropriate care for your child, all of our paediatricians are triaging GP referrals prior to booking an appointment. Please send your referral to email@example.com, and we will be in contact with you as soon as the Dr will provide us with more information about your request. Please note, this process might take 5-10 business day.
For standard therapy sessions (50 min), appointments can be made instantly by calling 9108 7809.
For psychology assessments, please email your specific assessment request to firstname.lastname@example.org and we will be in contact to walk you through the booking process.
Please complete the ‘Occupational Therapist e-Form’ under the Forms tab. Once completed, our Occupational Therapist team will be in contact with you to arrange an appointment.
Appointments can be made instantly by calling 9108 7809.
ON THE DAY OF THE APPOINTMENT
Information about paediatric fees can be found in the ‘privacy and consent’ section of the registration form you have completed or under “Fees” tab. Otherwise, please navigate to the ‘Forms’ tab on our website, and specific fees for your consultation can be found within each form.
As a private clinic, Brighton Health Clinic for Kids requires full payment of your account on the day of your consultation. For telehealth appointments, the credit card you provide to us during booking will be automatically charged following your consultation.
A valid referral is required to claim a Medicare rebate. Referrals from a GP are valid for 12 months, and referrals from a specialist are valid for 3 months.
Referrals for paediatricians are essential to book an initial appointment, as these will be triaged.
GP referrals for allied health practitioners are not required to book an appointment, however you will not receive a Medicare rebate unless you have a Mental Health Care Plan or Enhanced Primary care Program (please advise your GP for further information and eligibility).
Whilst some services provided at Brighton Health Clinic for Kids may be claimable through Private Health Insurance, we cannot do this on behalf of you. A receipt can be provided following your consultation for you to provide to your health fund.
Brighton Health Clinic for Kids accepts NDIS patients, however we are not NDIS provider. We still require full payment of your account on the day of your consultation. Please contact us on 9108 7809 if alternate arrangements need to be arranged.
At least 48hrs notice is required for cancelling an appointment, otherwise cancellation fees may apply.
CONTACTING YOUR DOCTOR – Existing Patients
If your doctor has requested your child to go undergo testing (pathology, imaging), they are likely to advise a follow-up appointment to be booked to discuss the results with you directly. This ensures your child is getting the best care possible.
If you have had tests requested elsewhere and would like to discuss these with your paediatrician, please call 9108 7809 to schedule an appointment.
Please complete the ‘Prescription Request Form’ under the ‘Forms’ tab on our website. This will be sent directly to your paediatrician.
Depending on the medication you have been prescribed, an appointment may be required prior to a repeat prescription being issued. To ensure you will receive a repeat script on time, ensure you complete the form at least 2 weeks prior to when your prescription will run out. Fees may apply, however this is at the discretion of your doctor.
In urgent cases when your doctor is unavailable and a prescription is required, we may advise for you to consult your GP.
GETTING TO OUR CLINIC
We are located on Bay Street, Brighton. There are plenty of parking spaces, however there is a paid parking garage at 259-279 Aisling Street.
Brighton Health Clinic is a 5 minute walk from North Brighton Railway Station.
FURTHER COMMON QUESTION
To ensure the best and most appropriate care of your child, all of our paediatricians are triaging the GP referrals prior to booking an appointment. Please note, not all referrals we are receiving can schedule an appointment due to the limited capacity of the Doctor’s waiting time, which varies from 6 months to a year. We will be in contact with you as soon as the Doctor provides us with more information about your request. This process might take 5 – 10 business days.
A referral provides information about you and your condition so that our specialists:
- are aware of relevant background information
- know exactly what they are being asked to do
A referral is also used to indicate that the consultation or test you’re being referred for is clinically important, and that Medicare should cover at least part of the cost.
Most referrals from general practitioners to specialists are limited to 12 months. Referrals from specialists and consultant physicians to other specialists are limited to 3 months unless the patient is admitted to hospital.
Ask your general practitioner or doctor to write you a referral.
You can choose the individual specialist you want to be referred to or ask your doctor to recommend someone. The doctor can address it to a particular person or make a general referral without using the name of the specialist (for example, addressing it to “Dear psychiatrist”.)
If your regular GP knows you well, they might be happy to provide a referral without seeing you in person.
But in general, it is better to make an appointment to get a referral. That way, you are more likely to have the referral contain the sort of information you want it to.
Our specialists will still be able to see you however Medicare will not cover any costs if you visit without a referral.
Referrals to our allied health professionals are not necessary but as mentioned earlier, you will not be able to attract a Medicare rebate.
Referrals for allied health professionals differ from specialists and depending on the service you are after you may need to acquire a “Mental Health Plan” or “Care Plan” from your GP. Please contact one of our friendly staff to enquire about the specific referral you will need to see your required allied health professional.